Health & WellnessIntelligence · MedhaFitelo
A voice-first AI coaching layer that scaled to 100,000+ engaged users. Viithiisys built the voice agent that answers dietary questions, captures mood, and routes the hard cases to a real dietician.
100K+Engaged customers
Outcomes at a glance
What changed for Fitelo.
0K+
Engaged customers
0%
Faster response to queries
0%
Of repetitive tasks automated
0%
Better 30-day retention
Customer quote
“The voice assistant has empowered our users to stay connected and consistent, without making them wait. It's a game-changer in how we scale personalized wellness.”
Product Head
Fitelo
Client Overview
Who Fitelo is.
Fitelo is one of India's fastest-growing health and wellness platforms, offering personalized diet and lifestyle coaching to users across more than 50 countries.
The Challenge
Where things were breaking.
As Fitelo scaled its digital offerings, user engagement grew more complex. Users wanted faster, more personal interactions when tracking mood, asking dietary questions, or reaching their assigned coach.
Traditional chat and email could not handle the volume of repetitive questions (food swaps, portion sizes, routine checks) without delaying responses and denting user motivation. Fitelo also wanted better real-time data on mood and experience so programs could be tailored as they ran.
- Repetitive questions crowding out personalised coaching
- Response delays that cost users momentum
- No real-time read on user mood or experience
- Coaches pulled into work that did not need them
Our Solution
How Viithiisys shipped it.
Viithiisys integrated a smart voice agent as the first-level interaction point, layered into the existing app and coach workflow rather than replacing either.
The agent handles the volume, captures signal as it goes, and hands anything genuinely complex to the right person with the context already attached.
What we shipped
- Instant answers to common dietary questions
- One-word mood check-ins
- Guided personalised plans and reminders
- Complex queries routed to the right dietician
- Voice-based feedback tracking on meals and routines
Results
The numbers Fitelo can put on the board.
100K+
Engaged customers
The platform carries a six-figure engaged user base across more than fifty countries.
45%
Faster response to queries
Food swaps, portion sizes, and routine checks are answered immediately instead of queuing behind a coach.
60%
Of repetitive tasks automated
Dieticians stopped spending their day on the same questions and moved to the personalised work only they can do.
25%
Better 30-day retention
Users who got an instant, personal answer in their first month were markedly more likely to stay.
Higher
Mood and habit data accuracy
Voice check-ins produce cleaner signal on mood and adherence than a form nobody fills in.
Tell us about your project.
A 30-minute discovery call with a senior engineer. Concrete next steps, honest scope, no boilerplate decks.