Question 1

What kind of work does Viithiisys take on?

Accepted Answer

Viithiisys works across AI, custom software, founder product work, and growth. The work starts with the business situation and the decision that needs to be made next.

Question 2

Do we need to know which service we need before contacting you?

Accepted Answer

No. Bring the product, workflow, or growth decision that is stuck. The first conversation helps identify whether Intelligence, Studio, Ventures, or Growth is the useful route.

Question 3

Is AI always the answer?

Accepted Answer

No. AI is useful when it improves a real workflow, customer interaction, or decision. Sometimes the useful answer is a software rebuild, an integration, or a clearer process.

Question 4

What should we bring to the first conversation?

Accepted Answer

Bring the current situation, the people affected, and the outcome or decision the team needs next. A finished specification is not required.

Question 5

How is pricing structured?

Accepted Answer

Most engagements are fixed-fee or fixed-price retainers, scoped against a written Statement of Work. We do not run open-ended time-and-materials. Common shapes: fixed-fee on Moonship MVPs and AI proofs-of-concept, monthly retainer on Studio and Growth, and milestone-based payments on larger Intelligence builds.

Question 6

What are typical timelines?

Accepted Answer

A Moonship MVP ships in 30 days. A single AI proof-of-concept typically reaches a measurable result in 90 days. Custom Studio builds run 8 to 16 weeks for the first production release, with iterative enhancements after. Growth audits take 4 to 6 weeks; ongoing growth programs are quarterly.

Question 7

Who actually does the work?

Accepted Answer

Senior engineers, designers, and PMs with at least 6 years of relevant experience, working from our India and Canada offices. Every engagement has a named technical lead and a named delivery owner. We do not subcontract to third parties without written approval, and we do not pad teams with juniors to inflate hours.

Question 8

Who owns the code and the IP?

Accepted Answer

You do, on payment. All deliverables (code, designs, documentation, models, prompts, datasets) transfer in full to the client when the corresponding invoice is paid. We retain rights only to our pre-existing tools, libraries, and templates, which are licensed back to you for use within the deliverable.

Question 9

What happens after launch?

Accepted Answer

Two options. Either we hand off cleanly to your in-house team with a structured runbook, code walkthrough, and 30 days of warranty support included, or we stay on as a managed retainer covering production support, monitoring, iteration, and roadmap delivery. You choose; we do not lock you in.

Question 10

What are your payment terms?

Accepted Answer

Net 15 by default, on milestone or monthly retainer invoices. We accept bank transfer (USD, CAD, INR), and credit card for smaller engagements. New clients typically pay an initial deposit (commonly 30%) before kickoff. Ongoing retainers invoice at the start of each month.

Question 11

Where do you work, and which time zones do you cover?

Accepted Answer

We work with clients across North America, Europe, the Middle East, and Asia, from offices in Mohali (India) and Markham (Canada). Daily overlap of 4+ hours with North America and Europe is standard; overlap with APAC is full-day. Async-first communication keeps progress steady regardless of geography.

Question 12

How do you communicate during a project?

Accepted Answer

A shared Slack channel for daily questions, a weekly 30-minute steering call with the technical lead and delivery owner, and a written status update every Friday covering what shipped, what is in progress, risks, and decisions needed from your side. No surprises, no Monday-morning fire drills.

Question 13

Do you sign NDAs and assign IP up front?

Accepted Answer

Yes. We sign mutual NDAs before sharing detailed scope, and the Statement of Work and Master Services Agreement include explicit IP assignment clauses. If your legal team has a preferred form, we are usually happy to start there rather than insist on ours.

Question 14

How are change requests handled?

Accepted Answer

Small clarifications and corrections are absorbed into the engagement at no extra cost. Substantive scope changes (new features, new integrations, expanded surface area) are written up as a brief change order with an estimate, sent for approval, and only worked on once you sign off. No silent scope creep, no retroactive invoices.

Question 15

How is success measured?

Accepted Answer

Every engagement defines its success metric in the Statement of Work, in the language of the business. For Intelligence: measurable ROI on a contracted use case within 90 days. For Studio: a production release on the agreed scope by the agreed date. For Ventures: a working MVP at day 60. For Growth: a defined pipeline or conversion lift over a stated baseline.

Question 16

How do we get started?

Accepted Answer

Book a 30-minute discovery call through the link below or send a one-paragraph project description to contact@viithiisys.com. You will hear back within one business day with either a proposal, a clarifying question, or a follow-up call slot. Most engagements move from first call to signed Statement of Work inside two weeks.

Answers before you decide how to start.

Start with the work you are trying to change.

AI and Intelligence

Software and Studio

Founder work and Ventures

Demand and Growth

Questions about the first decision and the work that follows.

What kind of work does Viithiisys take on?

Do we need to know which service we need before contacting you?

Is AI always the answer?

What should we bring to the first conversation?

Pricing shape, ownership, timelines, and the terms around them.

Start with the work, then decide the useful route.

Listen

Map and decide

Move into the work