Terms of Service

These Terms of Service form a legally binding agreement between you, whether personally or on behalf of an entity ("you"), and Viithiisys Technologies, an IT arm of Ibaazar Retailers Pvt Ltd ("Viithiisys," "we," "us," or "our"), regarding your access to and use of viithiisys.com and any related media, applications, or services we provide (collectively, the "Site").

By accessing the Site, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please discontinue use of the Site.

We may update these Terms from time to time. Material changes will be flagged by updating the "Last updated" date above. Continued use of the Site after an update means you accept the revised Terms.

Viithiisys provides AI development, custom software engineering, MVP build programs, and growth services. Specific deliverables, timelines, fees, and acceptance criteria for each engagement are set out in a separately signed Statement of Work (SOW) or Master Services Agreement (MSA).

The Site itself is informational. Browsing the Site, requesting a proposal, or booking a discovery call does not by itself create a service relationship. A binding service relationship begins only when you and Viithiisys sign a written agreement.

The Site is not tailored to comply with industry-specific regulations such as HIPAA, FISMA, GLBA, or PCI DSS. If your interactions are subject to those laws, please contact us first so that we can structure an engagement that meets the relevant requirements.

By using the Site, you represent and warrant that:

• You are at least 18 years old, or a minor with parental or guardian consent.
• All information you submit through forms or other channels is true, accurate, current, and complete.
• You have the legal capacity to enter into these Terms.
• You will not access the Site through automated means (bots, scrapers, or similar) without our prior written permission.
• You will not use the Site for any unlawful, unauthorized, or harmful purpose.

If we have reason to believe any information you provide is untrue or incomplete, we may suspend or refuse current or future use of the Site.

Unless otherwise indicated, the Site and all source code, designs, copy, graphics, audio, video, and trademarks displayed on it (collectively, the "Content") are owned or licensed by Viithiisys and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and view the Site for your personal or internal business evaluation. You may not copy, modify, distribute, sell, lease, or create derivative works from the Content without our prior written permission, except as expressly permitted in these Terms or under applicable law.

For client engagements, ownership of work product, including code, deliverables, and documentation, transfers to the client on full payment of the corresponding invoice, in accordance with the relevant SOW or MSA. Pre-existing tools, templates, libraries, and know-how that we use to deliver remain ours and are licensed back to the client under the SOW.

You agree not to use the Site to:

• Systematically retrieve data from the Site to compile a database or directory without our written permission.
• Trick, defraud, or mislead us or other users, including phishing for account credentials.
• Interfere with security features, copy protection, or rate limits.
• Disparage, defame, or harm us or any other person.
• Upload viruses, trojans, worms, or any other malicious code or content.
• Use any automated means (scrapers, robots, harvesters) to access the Site, other than well-behaved search engine crawlers.
• Reverse engineer, decompile, or disassemble any part of the Site, except as expressly permitted by applicable law.
• Collect email addresses, names, or other personal information about other users for unsolicited marketing.
• Use the Site to advertise or offer competing services without our prior written consent.
• Engage in any activity that violates applicable law or regulation.

Violations may result in suspension of access, termination of any active engagement, and legal action where appropriate.

Any questions, comments, suggestions, ideas, or other feedback you provide regarding the Site ("Submissions") are non-confidential and become our property. We may use Submissions for any lawful purpose, including improving our services, without acknowledgment or compensation to you, and you confirm you have the right to submit them.

This section does not apply to confidential information shared under a signed NDA or to client deliverables produced under an SOW, both of which are governed by their own agreements.

Service fees, milestones, and payment terms for engagements are set out in the applicable SOW or MSA. Unless otherwise agreed in writing:

• Fees are quoted in the currency specified in the SOW (typically USD, CAD, or INR) and exclude applicable taxes.
• Invoices are due within the period stated on the invoice, generally net 15.
• Late invoices accrue interest at the lower of 1.5% per month or the maximum permitted by law.
• We reserve the right to suspend work on engagements where invoices remain unpaid for more than 15 days past their due date.
• Refunds are available only as expressly stated in the relevant SOW.

The Site may link to third-party websites, tools, and services that we do not control, including scheduling tools, hosting providers, analytics providers, and partner platforms. We provide these links for convenience and do not endorse or assume responsibility for their content, privacy practices, or terms of service.

Your use of any third-party service is governed by that provider's terms. Review them carefully before sharing information.

We reserve the right, but are not obligated, to:

• Monitor the Site for violations of these Terms.
• Take appropriate legal action against anyone who violates the law or these Terms.
• Restrict, refuse, or disable access to the Site, in whole or in part, at our discretion.
• Remove or disable files and content that are excessive in size or burdensome to our systems.
• Otherwise manage the Site to protect our rights, our property, and the proper functioning of the Site.

Our Privacy Policy describes how we collect, use, and protect your information. By using the Site, you agree to the practices described in the Privacy Policy, which is incorporated into these Terms by reference.

The Site is hosted from infrastructure located in multiple regions. By using the Site, you agree that your information may be processed in those regions, including India and Canada.

These Terms remain in effect while you use the Site. We may, in our sole discretion and without prior notice, deny access to and use of the Site to any person who breaches these Terms or any applicable law.

Termination of access to the Site does not affect rights or obligations that have accrued prior to termination, or any provisions that by their nature should survive (including ownership, confidentiality, disclaimers, limitations of liability, indemnification, and dispute resolution).

We may change, modify, or remove the contents of the Site at any time and for any reason at our sole discretion, without notice. We have no obligation to update any information on the Site.

We do not guarantee that the Site will be available at all times. Hardware, software, maintenance, or other issues may cause interruptions. We are not liable for any loss or inconvenience caused by your inability to access or use the Site during downtime, and we are not obligated to maintain or support the Site or to issue updates or releases.

The Site is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no warranty that the Site will meet your requirements, be uninterrupted, secure, or error-free, or that defects will be corrected. Any material downloaded or otherwise obtained through the Site is accessed at your own risk.

Service warranties for paid engagements are governed exclusively by the relevant SOW or MSA.

To the maximum extent permitted by law, in no event will Viithiisys, its directors, officers, employees, or agents be liable to you or any third party for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost business, or loss of data, arising from your use of or inability to use the Site, even if we have been advised of the possibility of such damages.

For paid engagements, our total cumulative liability arising out of or in connection with the engagement is limited to the fees actually paid by the client to Viithiisys for the specific deliverable giving rise to the claim during the three-month period preceding the event that caused the liability, unless a different cap is set in the applicable SOW.

You agree to defend, indemnify, and hold Viithiisys, its affiliates, and its officers, agents, partners, and employees harmless from any loss, damage, liability, claim, or demand, including reasonable legal fees, made by any third party arising from:

• Your use of the Site.
• Your breach of these Terms.
• Your breach of any representations or warranties set out in these Terms.
• Your violation of any third party's rights, including intellectual property or privacy rights.
• Any harmful act toward another user of the Site.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims.

These Terms are governed by the laws of India, without regard to its conflict-of-laws principles. Subject to the dispute resolution process below, the courts located in Mohali, Punjab, India, have exclusive jurisdiction over any dispute arising out of or relating to these Terms.

Before initiating any formal proceeding, you and Viithiisys agree to first attempt to resolve the dispute informally for at least 30 days, beginning with a written notice describing the dispute sent to contact@viithiisys.com. If informal negotiation does not resolve the dispute, either party may pursue available legal remedies.

Nothing in this section limits either party's right to seek injunctive or equitable relief from a court of competent jurisdiction to protect intellectual property or confidential information.

The Site may occasionally contain typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and other information. We reserve the right to correct any errors, inaccuracies, or omissions and to update information on the Site at any time, without prior notice.

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communication be in writing.

You agree to the use of electronic signatures, contracts, and other records, and to electronic delivery of notices and policies, where permitted by applicable law.

These Terms, along with any policies or operating rules posted on the Site and any signed SOW or MSA, constitute the entire agreement between you and Viithiisys regarding the Site. Our failure to exercise or enforce any right or provision does not waive that right or provision.

We may assign our rights and obligations to others at any time, including in connection with a merger, acquisition, or sale of assets. We are not responsible for any loss, damage, or delay caused by events beyond our reasonable control. If any provision of these Terms is held unlawful, void, or unenforceable, that provision is severable, and the remaining provisions remain in full effect.

No joint venture, partnership, employment, or agency relationship is created between you and Viithiisys as a result of these Terms or your use of the Site.

For questions about these Terms, please contact us at:

• Email: contact@viithiisys.com
• India office: #694, Sector-82, JLPL Industrial Area, Mohali, Punjab, India 140307
• Canada office: 7 Eastvale Dr, Markham, ON L3S 4N8
• Phone (India): +91 89680 66810
• Phone (Canada): +1 (416) 639-2651

You can also reach us through the contact page.